Privacy Policy

Capital Trust Notary Group LLC ("we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

• Contact information: name, phone number, email address, and mailing/meeting address.
• Booking information: service type, appointment details, and information you provide about your transaction.
• Account information: login credentials, signing history, uploaded documents, and invoice/payment records if you create a client account.
• Document content: documents you provide for notarization, verification, or filing, to the extent necessary to perform the requested service.
• Website usage data: basic technical information such as browser type and pages visited, collected automatically.

2. How We Use Your Information

• To schedule, confirm, and perform requested notarial and related services.
• To communicate with you about appointments, inquiries, and invoices.
• To maintain required notarial journals and records as mandated by Tennessee law.
• To operate and improve our client portal and website.
• To comply with legal and regulatory obligations.

3. How We Protect Your Information

We apply reasonable administrative, technical, and physical safeguards designed to protect your personal information and documents from unauthorized access, use, or disclosure. See our Confidentiality Policy for additional detail specific to documents handled during notarizations.

4. Sharing of Information

We do not sell your personal information. We may share information with:

• Third parties you direct us to work with (e.g., a title company, lender, or requesting employer).
• Service providers who support our operations (e.g., payment processors, scheduling and document-storage tools), bound by confidentiality obligations.
• Government agencies or courts, where required by law, subpoena, or to fulfill statutory notarial recordkeeping duties.

5. Payment Information

Payments made through our client portal are processed by a third-party, PCI-compliant payment processor. We do not store full credit card numbers on our own systems.

6. Your Choices

You may request access to, correction of, or deletion of your personal information, subject to our legal recordkeeping obligations as a notary business. Contact us at info@capitaltrustnotary.com to make a request.

7. Cookies & Website Data

Our website may use basic cookies or local storage to support functionality such as keeping you logged into your client account. We do not use this data for third-party advertising.

8. Children's Privacy

Our services are intended for adults capable of entering into legal transactions. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date above reflects the most recent revision.

10. Contact Us

Questions about this Privacy Policy can be directed to info@capitaltrustnotary.com or (423) 503-6067.